Returns & Exchanges

The use of Ronstan Webstore is governed by the policies, terms and conditions set forth below.

Consumers should also refer to the support tab to obtain information on Privacy, Warranty, Definitions and Customer Consideration. Please read them carefully.

By using this website and placing an order, you confirm your acceptance of these terms and conditions. These terms and conditions complement existing consumer protections and do not supersede the Competition and Consumer Act 2010 within Australia or Australian Territories.

Return Of The Goods
The buyer is responsible for notifying Ronstan within 10 business days of receiving goods should they wish to exchange the product or return for refund. The buyer is responsible for all costs associated with the return of goods.

Send all returns to:
Ronstan International Pty Ltd
Attn: Web Store Returns Department
19 Park Way,
Braeside, Victoria 3195

Return instruction notes:

• You (the customer) are responsible for returning these goods in a re-saleable condition. If possible, please include the original packaging, a copy of your web store invoice and packing slip.
• You (the customer) are responsible for postage charges for the return of these items.
• Keep a record of your shipment until you have received your replacement item, credit or refund.
• Clearance/Sale items are non-returnable.
• Returns must be made within 14 days of the original invoice date.
• Please allow up to 10 business days for processing of all returns.

Please contact customer services;

Customer Service Tel: +61 1300 131 520

General Enquiry Tel: +61 3 8586 2001

Email: sales@ronstan.com.au